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Crisis Management Action Plan

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October, 1998
revised May 2007

Approved by Administrative Council March 12, 1998
Approved by System Office of General Counsel September 11, 1998
Approved by Administrative Council JULY 15, 2007

The Texas A & M University System Policies and/or Regulations have preeminent authority
over component institution Rules and/or Procedures.
This Plan is designed to provide all Baylor College of Dentistry (BCD) staff, faculty and students with information and guidelines on managing emergency situations:
  • Evacuation Procedure
  • External Communication
  • Fire
  • Health Emergency
  • Tornado
  • Chemical Spill
  • Radiation Accidents/Incident
  • Utility Failure 
  • Flood
  • Hostage/Terrorist Situation
  • Bomb Threat
  • Civil Disturbances/Demonstration
  • Telecommunications/Telephone System Problem
  • Emergency Telephone Numbers
  • General Telephone Numbers 
In the event of an emergency situation with the potential to affect the safety and well-being of BCD patients, students, faculty and staff, the instructions in the most applicable section of this Crisis Management Action Plan should be initiated immediately.  When in doubt, contact BCD Security at 214-828-8335 (pager: 214-582-7300).
Command Center
The establishment of a Command Center may be required to effectively manage emergency situations.  If that is the case, these general procedures will be implemented:

  1. A member of BCD administration, department chair or program director will notify the College Security by dialing “8335” to declare a major emergency situation.  If the telephone system is disabled, activate the nearest red fire alarm pull station.
  2. Security will contact Facilities Services at 214-828-8250, and Environmental Health & Safety at 214-828-8301 in order to initiate the appropriate emergency response.
  3. Requested personnel will report to the Command Center which will be established in the Facilities Services and/or by two-way radio if necessary.
  4. Additional personnel will be contacted as needed.
  5. If a particular area is at the heart of the emergency, the person most responsible for the area will remain at the scene acting as a liaison to the Command Center.
  6. The most senior administrator in the facility shall be designated as the Command Center lead person.  The Command Center lead person will:
    1. determine if evacuation of patients or other persons is required;
    2. notify internal staff of the emergency situation and necessary actions via the most appropriate means including phones, computer network, public address system, two-way radios, runners, e-mail, personal pagers, cellular phones, and  other outside notification systems.
    3. execute evacuation protocols;
    4. develop an emergency incident report that includes a summary of the incident, response taken, follow-up action and individuals responsible for follow-up.  This summary should be forwarded to the Dean, Security, and Environmental Health and Safety as soon as practical upon resolution of the emergency.
  7. The Command Center will have extensive communication capabilities and shall serve as the communication hub during an internal emergency situation.
  8. During an internal emergency situation, BCD personnel and students should call 214-828-8900 to receive recorded information concerning the emergency situation. Additionally, information will be sent out as a broadcast message which will be updated whenever new information is available. Information will also be disseminated via outsourced providers when applicable.

Mental Health/Counseling Services
A Baylor College of Dentistry crisis may necessitate that victim assistance services be made available to employees and/or students.  BCD will assist in obtaining mental health/counseling services on an as-needed basis for employees/students needing assistance.

Baylor University Medical Center Building Occupants
BCD employees who work in the Baylor University Medical Center (BUMC) should follow the emergency guidelines applicable to their location.  If additional information is needed, they may contact the BUMC Department of Public Safety at 214-820-4444.